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Fast, Reliable Heat Pump Repair Across Southern Ontario
When your heat pump fails, comfort can’t wait, especially in peak season. Excel’s licensed technicians diagnose and repair every major brand, arriving prepared to get your system running again fast.
24/7 Emergency Heat Pump Repair
A heat pump handles both your heating and cooling, so a breakdown leaves you exposed in any season. That’s why we offer fast emergency response, getting a licensed technician to your door quickly to diagnose the problem and restore your comfort.
- Fast response when your system goes down
- Licensed technicians for every major brand
- Vans stocked to fix most repairs on the first visit
30+ Years of Heat Pump Diagnostics
Heat pumps are more complex than a furnace or AC alone, so experience matters. Our licensed technicians use professional diagnostic tools to find the real cause the first time, then fix it properly, so your system stays fixed.
- Accurate diagnosis with professional-grade tools
- Experienced with complex heat pump systems
- Honest recommendations, never unnecessary work
Repairs That Restore Comfort and Efficiency
A struggling heat pump works harder, costs more to run, and leaves your home unevenly heated or cooled. Professional repair restores peak efficiency, balanced airflow, and dependable year-round comfort.
- Restores even, reliable heating and cooling
- Lowers your monthly energy costs
- Delivers clean, balanced airflow
ALL MAJOR BRANDS
We Repair Every Heat Pump Brand
Whoever made your heat pump and wherever you bought it, our technicians are trained and equipped to repair it, so you only ever need to make one call.
We repair heat pumps from Daikin, Lennox, Carrier, Mitsubishi, LG, Bosch, Gree, Fujitsu, and every other major manufacturer.
TRANSPARENT PRICING
What Heat Pump Repair Typically Costs
Heat pump repairs can vary by the issue, system type, and parts required, with many common repairs in Ontario falling in the $200–$2,000 range. Our labour rates below are clear and upfront, and we always explain the full repair cost before any work begins.
Diagnostic Visit
A technician inspects your Heat Pump, identifies the fault, and explains your repair options.
Flat Rate
$149
Additional Hourly Rate
Our standard hourly labour rate for any additional repair time needed after the diagnostic.
Hourly labour
$119/hr
After-Hours Emergency Call Diagnostic
Priority response outside regular hours.
Flat Rate for the diagnostics and first hour labour
$249
After-Hours Emergency Call Hourly Rate
Hourly rate after the initial diagnostics, for after-hours calls.
Flat Rate
$189/hr
CLIENT STORIES
Real Comfort, Real Stories.
Cooling That Works
“The air conditioning is working perfectly, and we’re very happy with it. We also really like the Wi-Fi thermostat.”
Professional AC Install
“Timely and professional installation of my A/C. Team was courteous and professional.”
A Quick, Clean Fix
“We were very impressed with our experience with Excel Climate Solutions. Our son’s bedroom has always run hot. Justin cut a hole in the drywall and placed a cold air return. The job was quick and he did a great job cleaning up after.”
Midnight Furnace Call
“Excellent experience with Excel! Called in the middle of the night upon realizing the furnace went for a shit. Excel were quick to get Service tech. Paul at the house who resolved the issue quickly and at a fair price.”
Ductless Split Repair
“Had my ductless split serviced by Justin after it stopped working. He fixed it, explained what was wrong and showed me how to properly maintain it and did so in a very friendly manner. I’ll definitely use them again!”
New System, Spotless Install
“Excel Heating and Air Conditioning did an amazing job installing my new furnace and air conditioner! The team was professional, efficient, and left everything spotless. My home is more comfortable than ever, and the system runs perfectly. Highly recommend!”
FAQ
Frequently Asked Questions
Answers to the questions homeowners ask most about heat pump repair – response times, repair versus replace, refrigerant, and winter icing.
After-hours and emergency calls may carry an additional charge for the priority response involved. We’ll always tell you the cost upfront before any work begins, so there are no surprises.
Yes. Our technicians are trained and equipped to repair every major heat pump brand, so you only need one call no matter who made your system or where it was installed.
Weak heating can come from low refrigerant, a stuck reversing valve, a defrost problem, or a dirty coil, among other causes. Because heat pumps are complex, it’s best to have a technician diagnose it properly rather than guess. We’ll find the real cause.
If your heat pump is under about 8 to 10 years old and the repair is reasonable, fixing it usually makes sense. For older systems facing a major repair like a compressor, replacement may be the smarter long-term value. We’ll give you both options honestly.
Some frost is normal in winter, and a heat pump runs defrost cycles to clear it. Heavy or persistent ice, though, points to a problem, such as a stuck defrost cycle, low refrigerant, or airflow issues, and should be checked before it causes damage.
We prioritize breakdowns that leave you without heating or cooling and reach most homes the same day. Response times vary with demand and location, and we’ll always give you a realistic window when you call.
BEFORE YOU CALL
5 Quick Checks Before You Call Us
Before you book a service call, try these five quick checks. They solve a surprising number of heat pump problems in minutes, and cost you nothing.
Check the Thermostat
Make sure it's set to the mode you want (heat or cool) and a few degrees past room temperature. Swap the batteries if it's battery-powered, since a dead battery is a common, easy fix.
Check the Breaker and Power
Look for a tripped breaker in your panel and confirm the power switches near the indoor and outdoor units are on. Heat pumps draw significant power and can trip a breaker.
Replace the Air Filter
A clogged filter chokes airflow and hurts both heating and cooling. If yours is dirty, replace it and give the system time to recover.
Clear the Outdoor Unit
Your outdoor unit needs airflow. Gently clear away snow, ice, leaves, and debris, and keep the area around it clear so it can work properly.
Give It a Defrost Cycle
If the outdoor unit is iced up, your heat pump may just need to run its defrost cycle. Give it time before assuming the worst, but if heavy ice keeps returning, it's time to call us.
Request Service
Tell us what’s happening with your system and we’ll be in touch shortly to get your comfort back.